Thankyou for choosing TYGGO photoelectric products! We will use high-quality servicefor your trust in TYGGO photoelectric products.
Pleaseread the terms and conditions of service commitment, so that you can understandthe warranty service information.
With our “Quality first, service supreme” principle, ChengduTYGGO company will be better and more standardized service to customers, toensure the quality of the products in the controllable range, following theinstructions on the issue of after-sales service.
Laser interferometer products of ChengduTYGGO company are 1 years of free warranty. The warranty period is formaintenance.
A.Product warranty period from the product acceptance within 1 years from now(including), if in normal use conditions, the performance of non-human failure;
B.Not without disassemble, damage is caused by non-human factors;
C.Having the purchase invoice and warranty card.
Warrantyconditions in accordance with the implementation of free warranty. According tothe fault situation, our after-sales service personnel will conduct telephoneguidance, On site maintenance, we are on a business trip to repair. Beyond thewarranty period, we are responsible for the cost of maintenance, maintenancerepair price list to see.
(3)The calculation of the warranty period
A.According to the user in the product acceptance list and product warranty carddated date, free repair within one year.
B.If the user is unable to provide proof of purchase, do not enjoy free repairpolicy.
(1)Hotline service, contact: zhishun Yao, repair telephone: 028-65338306,;
3.The warranty service and price
(1)The warranty service prices include maintenance spare parts, maintenance costs,travel price manual. After sales service commitment and fault response is thesame as the warranty period.
(2)Spare parts configuration and quotation
Thewarranty period shall spare parts replacement and warranty;
Inthe warranty period, because the spare parts prices will fluctuate, the pricecan not be predicted, in the current release price shall prevail.
Forthe following circumstances, customer service center will be appropriate tocharge a certain material costs or maintenance costs in the maintenance. Thespecific charges to the Chengdu TYGGO company customer service center.
1.Ifyou fail to produce the product warranty certificate and the product is not inconformity with the product or have a false record, it is not responsible forfree warranty.
2.Theproduct or its components are beyond the warranty period.
3.Thefault caused by misoperation with electric heating plug etc.
4.Failureto remove, repair or modify the product without authorization from themanufacturer.
5.Failuredue to failure to operate according to the use method and precautions in theoperation manual.
6.Failurecaused by natural factors such as non resistance.
ChengduTYGGO products enjoy a year free warranty service from the date of acceptance.For more than the above-mentioned provisions of the product maintenanceservices, Chengdu TYGGO company will use the paid service mode to provideservices to users.
Theadvantage of this kind of paid service lies in:
1.Theend user can very clearly understand Chengdu TYGGO company's products andservices price and service commitment, and select the appropriate servicesubjects according to service commitment and its technical strength. From thefirst day of the use of the company's products, the integrity of the maintenancesystem can be formed with each other.
2.Accordingto Chengdu TYGGO company specific commitments, the end user can clearly thecompany's after-sales service agencies, user specific responsibilities. Thecustomer can clear division of responsibilities, cooperate with each other,rapid troubleshooting in product failures customers.